Returns & Exchanges
At Chasing Paper, we want you to love your space; if your unused wallpaper or flooring doesn't meet your expectations, we offer returns within 30 days of delivery. Please note that custom orders and samples are final sale and cannot be returned.
Check Eligibility
Ensure your items are in their original, unopened packaging and were purchased within the last 30 days.
Start Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return.
Pack and Ship
Print your prepaid shipping label and securely package your items to prevent damage during transit back to our warehouse.
Receive Your Refund
Once our team inspects the returned goods, we will issue a refund to your original payment method, minus a small restocking fee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing